Technical Account Manager (Mat Cover)
- 7 months contract
- Hybrid work arrangement
- Work location: Raffles
Our Client
- Leading global digital payment company headquartered in US
The Opportunity
- Act as the single point of contact for assigned major accounts
- Be the primary contact for Loyalty & Offers Platform
- Support clients by providing program guidance, expertise and performing research/analysis on production issues
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management and Technology Teams
- Generate business intelligence reports used for client deep dive analysis and discover opportunities to assist sales teams in country
- Provide proactive support to global Technical Solutions team on critical issues
- Provide consultative guidance and best practice knowledge to clients using Loyalty & Offers Platform
- Educate clients on how enhancements of company's services will benefit their business
- Create, edit, and distribute client notifications and communications
- Participate and represents Technical Solutions team & clients in requirements, design, and roll out of new products and services
- Be a representative of client support to other departments, building a strong brand and teamwork presence in the business
- Collaborate with sales teams to build relationships with technical and business contacts across the account portfolio
Your Background
- Bachelor's Degree in Computer Science, Technology or equivalent
- 5+ years of work experience in the payments industry and/or ecommerce
- Familiarity with PCI DSS compliance
- Executive level communication (written and spoken) English
- Strong client facing experience required
- Candidate must be a self-starter and be able to work independently under limited supervision
- Have a strong collaborative working style to work in a global team environment
- Experience with e-commerce platforms, online shopping carts and/or payment service providers (gateways / acquirers)
- Demonstrate strong leadership capabilities and interpersonal skills to manage clients
- Strong organization skills including resolution management and follow up with clients
- Strong analytical problem-solving skills
Preferably with
- Knowledge in Credit Card Payments & Processing
- Experience in Ecommerce / Web Technologies
- Experience with web-based programming: PHP, ASP, .NET, Java, JavaScript, HTML, XML, JSON, REST APIs (Note: this is not a developer role, but foundational knowledge is necessary)
- Understanding of Web Security: SSL, HTTPS
Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
