Technical Support Engineer (1 year contract)

Job Title: Technical Support Engineer (1 year contract)
Contract Type: Contract
Location: Singapore
Salary: Negotiable
Reference: 239700_1632984931
Contact Name: Raymond De Amboy
Contact Email:
Job Published: September 30, 2021 14:55

Job Description

* US Global Investment Bank
* Fast-paced work environment
* Dynamic work culture

Our client is one of the largest investment bank in the world that offers investment management, securities, asset management, prime brokerage, and securities underwriting.


  • You will respond to requests for technical assistance by phone, email, chat.
  • Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams.
  • Knowledge on ticketing tool (e.g. Service Now)
  • Energetically follow-up on open incidents and provide status updates while carrying the ticket to completion.
  • Escalate problems (when required) to the appropriate teams.
  • Maintain hygiene in ticket documentation, category selection and overall ticket quality.
  • Identify and learn appropriate software and hardware used and supported by the firm.
  • Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs.


  • Bachelor's Degree in Information Technology or equivalent
  • 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones.
  • In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them.
  • Understanding on Active Directory, Networking, Messaging and Hardware necessary.
  • Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
  • Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service.
  • Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom.
  • Incident Management knowledge, experience with Turrets will be added advantage.
  • Strong communication skills, oral and written.
  • Extended working hours when business needs.
  • Flexibility to work in rotational shifts and week offs.
  • Ability to work under high pressure.

Interested candidates please submit your CV to or apply online.

Interested parties please click "Apply Now" or send your CV directly to Raymond De Amboy (EA Reg no: R1219021) at

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.