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Technical Support Engineer (1 year contract)

Job Title: Technical Support Engineer (1 year contract)
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Reference: 239700_1632984931
Contact Name: Raymond De Amboy
Contact Email: Raymond.deamboy@peoplebank.asia
Job Published: September 30, 2021 14:55

Job Description

* US Global Investment Bank
* Fast-paced work environment
* Dynamic work culture

Our client is one of the largest investment bank in the world that offers investment management, securities, asset management, prime brokerage, and securities underwriting.

Responsibilities

  • You will respond to requests for technical assistance by phone, email, chat.
  • Enter and manage all incidents and problems in the incident management system and act as a liaison between users and technical escalation teams.
  • Knowledge on ticketing tool (e.g. Service Now)
  • Energetically follow-up on open incidents and provide status updates while carrying the ticket to completion.
  • Escalate problems (when required) to the appropriate teams.
  • Maintain hygiene in ticket documentation, category selection and overall ticket quality.
  • Identify and learn appropriate software and hardware used and supported by the firm.
  • Where applicable, encourage users to use self-help resources and demo them on how to find answers on common issues or FAQs.

Qualifications

  • Bachelor's Degree in Information Technology or equivalent
  • 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones.
  • In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting them.
  • Understanding on Active Directory, Networking, Messaging and Hardware necessary.
  • Advanced troubleshooting experience in Microsoft Office applications suite including Teams, O365.
  • Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service.
  • Experience in troubleshooting issues related to Cisco Phones, IP Phones, Jabber, Zoom.
  • Incident Management knowledge, experience with Turrets will be added advantage.
  • Strong communication skills, oral and written.
  • Extended working hours when business needs.
  • Flexibility to work in rotational shifts and week offs.
  • Ability to work under high pressure.

Interested candidates please submit your CV to raymond.de.amboy@peoplebank.asia or apply online.

Interested parties please click "Apply Now" or send your CV directly to Raymond De Amboy (EA Reg no: R1219021) at Raymond.deamboy@peoplebank.asia.


Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.