Connecting...

Technical Support Manager

Job Title: Technical Support Manager
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 209018_1611565897
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: January 25, 2021 17:11

Job Description

Technical Support Manager

  • Leading Global IT business
  • 12 months contract
  • Work location: Woodlands

The Opportunity

  • Is accountable for daily activities and work processes that result in quality outcomes.
  • Oversees and ensures accuracy of time and attendance and payroll practices.
  • Updates and maintains centralized information management systems (ticket systems, architecture diagram archives, CMDB, SOPs).
  • Oversees monitoring, capacity planning, performance tuning and optimization, lifecycle management of network, and communications systems within the enterprise.
  • In conjunction with architecture, oversees design and implementation of any modifications or replacements.
  • Maintains effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Maintains professional and technical knowledge with customer and onsite teams.
  • Leads company's operations activities to include being the main escalation point for incident resolution and recovery.
  • Creates operational reporting and metrics for IT management and presents progress reports to senior management.
  • Ensures that realistic estimates of cost, duration, and resource requirements are agreed to. Monitors projects and tasks against these criteria and takes corrective action as necessary.
  • Performs risk assessments and develops risk mitigation and contingency for infrastructure and disaster recovery plans.

Your Background

  • At least 8 years of experience in similar capacity.
  • Technically competent with knowledge of different infrastructure technologies including server, systems and network
  • Experience in managing onsite technical teams

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.