Usability Expert

Usability Expert

• 4 months contract role, with an option to extend for 1 month
• Good compensation package

Our Client

• A familiar brand in Singapore's public sector industry

The Opportunity
Roles and Responsibilities:

• Plan and conduct interview sessions with Migrant Workers ("MWs") to better understand their social environment (including employers and MOM) and map their interactions.
• Analyse the MWs app usage using Android's built in app usage monitoring tools to better understand the apps they use.
• Analyse findings from the data gathered from interview sessions, identify gaps and opportunities, both strategic and tactical and make recommendations on improving the mobile app.
• Improve usability, accessibility and interaction with the mobile app to enhance user satisfaction.
• Familiar with interaction design, information architecture and best practices in UX and visual design (including UI) for web and native mobile applications.
• Develop wireframes, prototype and customer journey map to communicate, test and refine concepts through iterative processes.
• Present findings to stakeholders and mobile app developers.
• Redesign the UI for the app for the MW journeys.
• Create a design system for the app.
• Provide translation for the app UI up to 5 languages.
• Perform usability test of the new app UI with the MWs.

Your Background
Knowledge and Skills:

• Tertiary Education in relevant fields is preferred.
• Strong portfolio of design projects that demonstrate your experience in Design Thinking methodology and User-centric design solutions.
• Experience in prototyping and developing concepts.
• Good experience in understanding content, conducting workshops & user interviews, and performing analysis of user feedbacks.
• Good user empathy skills to identify needs of end users and communicate possible solutions to them.
• Good team player with good organizational skills.
• Possess good presentation and listening skills.
• Meticulous with an eye for details.
• Proactive self-starter with an analytical and creative mind.
• Result- and customer-oriented and able to multi-task effectively.
• Knowledge in design principles, colour theory and typography.
• Experience in creating user interfaces (e.g. in web design and mobile apps) is highly desirable.
• Experience in Agile and UX development environment will be an added advantage.
• Experience with Marvel/Invision and/or Axure and Adobe Creative Suite, e.g. Photoshop, will be an added advantage.
• Experience with digital experience analytics tools, metrics and measurements is highly desirable.
• Knowledge of the platform, database, application tier, API, CDN layer, proxies, mobile front-end development and other web services used in the system.
• Proficiency with one or more of the programming languages such as .Net, Java is a plus.