Usability Expert

Job Title: Usability Expert
Contract Type: Contract
Location: Singapore
Salary: Negotiable
Start Date: February 2021
Reference: 208996_1611313774
Contact Name: Maricris Fermin
Contact Email:
Job Published: January 22, 2021 19:09

Job Description

Usability Expert

  • 4 months contract role, with an option to extend for 1 month
  • Good compensation package

Our Client

  • A familiar brand in Singapore's public sector industry

The Opportunity
Roles and Responsibilities:

  • Plan and conduct interview sessions with Migrant Workers ("MWs") to better understand their social environment (including employers and MOM) and map their interactions.
  • Analyse the MWs app usage using Android's built in app usage monitoring tools to better understand the apps they use.
  • Analyse findings from the data gathered from interview sessions, identify gaps and opportunities, both strategic and tactical and make recommendations on improving the mobile app.
  • Improve usability, accessibility and interaction with the mobile app to enhance user satisfaction.
  • Familiar with interaction design, information architecture and best practices in UX and visual design (including UI) for web and native mobile applications.
  • Develop wireframes, prototype and customer journey map to communicate, test and refine concepts through iterative processes.
  • Present findings to stakeholders and mobile app developers.
  • Redesign the UI for the app for the MW journeys.
  • Create a design system for the app.
  • Provide translation for the app UI up to 5 languages.
  • Perform usability test of the new app UI with the MWs.

Your Background
Knowledge and Skills:

  • Tertiary Education in relevant fields is preferred.
  • Strong portfolio of design projects that demonstrate your experience in Design Thinking methodology and User-centric design solutions.
  • Experience in prototyping and developing concepts.
  • Good experience in understanding content, conducting workshops & user interviews, and performing analysis of user feedbacks.
  • Good user empathy skills to identify needs of end users and communicate possible solutions to them.
  • Good team player with good organizational skills.
  • Possess good presentation and listening skills.
  • Meticulous with an eye for details.
  • Proactive self-starter with an analytical and creative mind.
  • Result- and customer-oriented and able to multi-task effectively.
  • Knowledge in design principles, colour theory and typography.
  • Experience in creating user interfaces (e.g. in web design and mobile apps) is highly desirable.
  • Experience in Agile and UX development environment will be an added advantage.
  • Experience with Marvel/Invision and/or Axure and Adobe Creative Suite, e.g. Photoshop, will be an added advantage.
  • Experience with digital experience analytics tools, metrics and measurements is highly desirable.
  • Knowledge of the platform, database, application tier, API, CDN layer, proxies, mobile front-end development and other web services used in the system.
  • Proficiency with one or more of the programming languages such as .Net, Java is a plus.
Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.