Benefits & Leaves Specialist

Benefits & Leaves Specialist

• 12 months contract role, with potential extension and conversion to a permanent role

Our Client

• Well known social media company

The Opportunity

The successful candidate will work to deliver consistently accurate data and standard processes across the entire employee lifecycle. This role will execute critical key People transactions and data focusing on Global Benefits and Leaves, while ensuring that the data is clean, in compliance and up to date. This role will work closely with internal and external partners to make sure the processes are aligned with the strategy around the employee experience. The ideal person exhibits patience, attention to detail, teamwork, motivation, and an upbeat attitude.

Job Responsibilities:

• Provide outstanding support to employee and internal stakeholder inquiries around processes, policy, and issues
• Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues or re-assign inquiry, as required
• Execute with accuracy and high standards, the delivery of transactions and processes
• Maintain a commitment to service level agreements (SLAs) around responsiveness and customer satisfaction
• Maintain detailed and accurate documentation for each case and the processes
• Complete regular data quality reviews and audits
• Work on Improvement projects

Your Background

• Has 2+ years of Human Resource experience in a multi-state environment
• Exceptional customer service skills; excellent communication skills and has the ability to handle sensitive matters with tact and diplomacy
• Strong Excel skills including the ability to create pivot reports, v-lookups, and charts/graphs partnered with excellent analytical and problem solving skills
• Capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
• Ability to interact with all levels of a professional organization and work cross-functionally across many teams
• Ability to work in a fast-paced environment and dealing with ambiguity
• Self-starter and fast learner requiring minimal direction
• Strong computer skill including proficiency with MS Office applications
• Strong attention to detail and accuracy
• Collaborative and excels in a team environment

Preferred Qualifications:

• Knowledge of basic account practices in relation to benefits and leaves
• Previous shared services experience preferred
• Experience in continuous improvement is highly desired
• Ability to work in various aspects of HR ad hoc