Business Analyst

Job Type: Contract
Posted: over 3 years ago
Contact: May Anne Ramos
Reference: 202745_1586394249
Our Client
  • Familiar brand in public sector industry.
  • 12 months contract with an option to extend for another one year
  • Attractive contract package and benefits (18 days AL, performance bonus, training, allowance and etc.)

The Opportunity

  • Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget;
  • Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects;
  • Conduct requirements workshop to gather user requirements and analyses business processes to provide clear analysis and documentation of the problems and proposed;
  • Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality;
  • Participate and contribute in project activities such as Requirement Gathering, User
  • Acceptance Testing, Training & Implementation;
  • Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual;
  • Plan and perform user acceptance testing;
  • Assess service requests for enhancements and maintenance of systems;
  • Ensure Service Level Agreements for projects and incidents are met;
  • Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks;
  • Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines; and
  • Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations

Your Background

  • Relevant working experience as a developer/Business analyst or equivalent in at least 2 Agile/full project development life cycle.
  • Ability to work both independently and as part of a team with professionals at all levels
  • Strong problem-solving skills and able to prioritise and manage multiple tasks
  • Good design, coding, testing and debugging skills
  • Hands-on Experience with RPA solutions such as UiPath, Automation Anywhere
  • Relevant experience in requirement elicitation techniques such as design thinking, persona analysis and customer journey mapping etc.
  • Relevant experience in facilitating user requirement workshops
  • Relevant experience in web-based development and mobile IT projects.
  • Working experience in .Net/J2EE applications, iOS/Android for mobile apps is preferred.
  • Proficiency and experience in programming (Python, VB.NET, C#, JavaScript, HTML, CSS) is advantageous
  • Working experience in government environment will be advantageous
  • Familiarity with governance, adoption and training in RPA in enterprise IT environments.
  • Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a (Singapore) government environment is preferred.
  • Strong analytical, conceptualisation and problem-solving skills.
  • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
  • Team player with strong organization and people handling skills.
  • Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

Interested candidates please submit your CV to or apply online.