Business Analyst - Digital Banking

Job Title: Business Analyst - Digital Banking
Contract Type: Permanent
Location: Singapore, Singapore
Salary: Negotiable
Reference: 179344_1511337019
Contact Name: Purvi Vyas
Contact Email:
Job Published: November 22, 2017 15:50

Job Description

We are looking for a Business Analyst with experience in large projects in ecommerce, internet banking, digital banking.
It is permanent opportunity with one of our client in Singapore.

Experience : 4 - 15 years


  • Define detailed functional and technical requirements involving banking customer self-services through chat bot and real time customer engagement for mobile banking application and ensure traceability
  • Lead and collaborate with cross-functional and technical teams including technical analysts, solution architect and technical teams, testing teams and other Host technical teams to define requirements
  • Work effectively with the business users and with the internal IT and Security Teams to ensure all aspects of the business requirement and defined and analysed
  • Engage effectively and regularly with senior stakeholders through scope governance meetings, ensuring the support of senior management

Key role:

  • Define and document business functions and processes, functional requirements
  • Define and document API or Webservices to be consumed by the mobile applications or web channels
  • Define and configure Chat Bot services, from simple FAQ to extensive contextual conservation, ending up to transfer to live chat agent.
  • Consult with business users to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
  • Act as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other IT teams in the analysis, design, configuration, testing and maintenance of the system to achieve optimal operational performance and quality
  • Analyse the feasibility of, and develop requirements for, systems and enhancements to existing systems; ensures the functional design fits the needs of the users
  • Track and fully document changes for functional and business specifications; write detailed universally understood processes/steps/requirements for use in training
  • Identify opportunities for improving business processes, user interface, functionality through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes.
  • Work with multi-vendor teams to define and analyse requirements; perform impact analysis for enhancements
  • Assist the project team in issue resolution to meet the requirements and timelines
  • Define the training materials, and conduct formal system and user training sessions; facilitate train-the-trainer approach. Assist in training/mentoring other staff on the project
  • Anticipate, analyze, address and resolve any functional or non-functional issues or risks either independently or together with the relevant stakeholders and propose alternative solutions as necessary

Must have:

  • Bachelor's degree or equivalent in computer science/engineering
  • Minimum 8 years of working experience in particularly in ecommerce, internet banking and mobile banking projects
  • Minimum 4 years' experience in a lead business analyst role for large/complex projects involving J2EE and content management technologies
  • Good understand of Chat Bot frameworks from the markets (e.g. LUIS, Alexia)
  • Good understanding and experience in of Software Development Life Cycle (SDLC), Agile or Kanban development
  • Good understanding and experience in Confluence, Jira

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