Call Center Trainer

Location: Singapore
Job Type: Contract
Posted: 7 months ago
Contact: Chevelle Tan
Discipline:
Reference: 258979


Call Center Trainer

  • 12 months contract



The Client

  • MNC IT Consulting



The Opportunity

  • Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
  • Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
  • Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
  • Training experienced employees on new or updated call center procedures to improve their performance.
  • Observing the daily operations of call center employees and identifying any areas of improvement.
  • Liaising with team leaders and managers to conduct on-the-job coaching.
  • Measuring the effectiveness of training sessions and preparing individual or team progress reports.
  • Creating and managing the training budget.
  • Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.



Your Background

  • Degree in human resources, or a related field.
  • Additional certification in business leadership, eLearning software, or adult education and training is preferred.
  • At least 4 year's experience working as a call center trainer or team leader.
  • Familiarity with learning management systems, such as Google Classroom, Blackboard, and Schoology.
  • Excellent knowledge of sales techniques and customer service best practices.
  • Strong teaching abilities and mentoring skills.
  • Good communication, interpersonal, and conflict resolution skills.
  • Ability to provide leadership to personnel in a fast-paced and stressful work environment.


Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at chevelle.tan@peoplebank.asia


Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

EA Licence: 08C5248