Client Advisor / Senior Client Advisor

Location: Singapore
Job Type: Permanent
Posted: 3 days ago
Contact: Bexlyn Chiu R1985241
Discipline:
Reference: 261919

JOB MISSION

  • Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
  • Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
  • Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
  • Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
  • Create a long-term authentic bond with clients by making them feel the experience is truly about them.
  • Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.


SALES Achieve individual KPIs:
Sales targets
Sales Per Transaction (SPT)
Unit Per Transaction (UPT)
Conversion rate
Assist in daily sales and weekly sales reporting to head office (where necessary)

STORE APPEARANCE / VISUAL MERCHANDISING

  • Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
  • Ensure new stocks are displayed and merchandised in a timely and attractive manner.


STOCK MANAGEMENT

  • Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
  • Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss


CUSTOMER SERVICE & CRM

  • Acquire new clients to database.
  • Develop client relationships by providing clients regular updates.


PROFESSIONAL REQUIREMENTS

  • Caring, authentic trusted Client Advisor: an intuitive sales associate with a passion for style;
  • A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;
  • Courageous with ideas and innovative in your approach, always ready to grow and learn;
  • Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
  • Being a master at storytelling and at the art of asking engaging questions;
  • Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

EA Licence: 08C5248