Client Service Rep (Training Provided)

Location: Singapore
Job Type: Contract
Posted: over 1 year ago
Contact: Chevelle Tan
Reference: 242489_1643386591

Client Service Representative

  • 12 months contract
  • Office Location: East

The Client

  • MNC Bank

The Opportunity

  • Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards.
  • Support internal enquiries and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters.
  • Manage client issues and complaints, and work with relevant stakeholders to resolve these issues in accordance to internal procedures and regulatory standards.
  • Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems.
  • Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions.
  • Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements.

Your Background

  • Degree in Banking or demonstrated skill/experience
  • Training provided
  • Previous relevant banking experience will be an added advantage
  • Experience in customer experience/service/call centre
  • Must be comfortable in handling technical system application issues and enquiries
  • Proven investigative and analytical skills
  • Possess ability to present concepts and influence/lead change
  • Demonstrate clear and concise written and verbal communication skills
  • Deliver high-quality customer service with focus on building client relationship and achieving quality results consistently

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

EA Licence: 08C5248