Desktop Support Engineer
- 12 Months (extendable contract)
- Location: Woodlands or Biopolis
Our Client
- Biotechnology company
The Opportunity
- Provide desktop support at customer's site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer's specifications, to ensure customer satisfaction and service operation are achieved
- Conduct installations based on customer's requirements and company specifications, from site inspections through to final sign-off and acceptance
- Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer's sites
- Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
- First level troubleshooting of network connectivity in a LAN/WAN environment
- Responsible for tracking hardware and software inventory and report to asset management team on a regular basis
- Assist in user/hardware movement and office relocations
- Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
- Provide user data and application recovery
- Maintain IT records and track on areas of responsibilities
- Any other ad-hoc duties as required or assigned
Your Background
- Diploma or degree in IT related courses
- At least 2 years of similar experience
- Strong technical skills in Microsoft Windows, MAC, desktop hardware, desktop software application and network environments
- Mandarin speaking required as the role will be supporting users in China
Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
