Head, Corporate Applications Support

Head, Corporate Applications Support

• Permanent role

Our Client

• A multinational insurance company

The Opportunity

The Head for Corporate Applications Support will lead a team in managing and supporting all enterprise applications. The ideal candidate will be responsible for ensuring seamless, efficient, and effective Level 1, Level 2, and Level 3 support. This role demands a balance of technical expertise, leadership skills, and a strong understanding of business processes.

Key Responsibilities

• Leadership and Team Management:
  • Lead and develop a high-performing support team for corporate applications.
  • Foster a culture of continuous improvement, efficiency, and customer service.
  • Collaborate with IT and business leaders to align support services with business goals.
• Application Support:
  • Oversee the support of all enterprise applications across the organization.
  • Ensure effective handling of L1/L2/L3 support queries and issues.
  • Implement best practices for incident management, problem resolution, and service requests.
• Stakeholder Engagement:
  • Work closely with business units to understand their needs and ensure the support team meets their requirements.
  • Communicate effectively with stakeholders about application performance, issues, and resolutions.
• Process Improvement & Strategy:
  • Develop and maintain policies and procedures for application support.
  • Drive the adoption of new technologies and processes to enhance application support capabilities.
  • Monitor application support metrics and implement strategies for improvement.
• Budget and Resource Management:
  • Manage budget for the corporate applications support team.
  • Oversee the allocation of resources, including staffing, tools, and technology.

Your Background

• Highly technical and analytical, possessing 10 or more years of progressive technology implementation and operational experience.
• Self-motivated individual that possesses excellent time management and organizational skills.
• Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships.
• Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Minimum of 10 years of experience in IT application support or related field, with at least 5 years in a managerial role.
• Proven experience in supporting enterprise applications and leading support teams.
• Strong knowledge of ITIL framework and experience in managing service delivery.
• Strong knowledge of Cloud and On-premise, including app migration to Cloud/ GCP.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with IT and business stakeholders.
• Insurance or Financial Services industry background would be an advantage.