Head, Corporate Applications Support

Location: Singapore
Job Type: Permanent
Posted: 17 days ago
Contact: Maricris Fermin
Discipline:
Reference: 260561

Head, Corporate Applications Support

  • Permanent role

Our Client

  • A multinational insurance company

The Opportunity

The Head for Corporate Applications Support will lead a team in managing and supporting all enterprise applications. The ideal candidate will be responsible for ensuring seamless, efficient, and effective Level 1, Level 2, and Level 3 support. This role demands a balance of technical expertise, leadership skills, and a strong understanding of business processes.

Key Responsibilities

  • Leadership and Team Management:
    • Lead and develop a high-performing support team for corporate applications.
    • Foster a culture of continuous improvement, efficiency, and customer service.
    • Collaborate with IT and business leaders to align support services with business goals.
  • Application Support:
    • Oversee the support of all enterprise applications across the organization.
    • Ensure effective handling of L1/L2/L3 support queries and issues.
    • Implement best practices for incident management, problem resolution, and service requests.
  • Stakeholder Engagement:
    • Work closely with business units to understand their needs and ensure the support team meets their requirements.
    • Communicate effectively with stakeholders about application performance, issues, and resolutions.
  • Process Improvement & Strategy:
    • Develop and maintain policies and procedures for application support.
    • Drive the adoption of new technologies and processes to enhance application support capabilities.
    • Monitor application support metrics and implement strategies for improvement.
  • Budget and Resource Management:
    • Manage budget for the corporate applications support team.
    • Oversee the allocation of resources, including staffing, tools, and technology.

Your Background

  • Highly technical and analytical, possessing 10 or more years of progressive technology implementation and operational experience.
  • Self-motivated individual that possesses excellent time management and organizational skills.
  • Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships.
  • Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.

Qualifications

  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
  • Minimum of 10 years of experience in IT application support or related field, with at least 5 years in a managerial role.
  • Proven experience in supporting enterprise applications and leading support teams.
  • Strong knowledge of ITIL framework and experience in managing service delivery.
  • Strong knowledge of Cloud and On-premise, including app migration to Cloud/ GCP.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work collaboratively with IT and business stakeholders.
  • Insurance or Financial Services industry background would be an advantage.
Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at Maricris.Fermin@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.