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Helpdesk Analyst

Job Title: Helpdesk Analyst
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Reference: 182855_1522028504
Contact Name: Rachel Lee
Contact Email: rachel.lee@peoplebank.asia
Job Published: March 26, 2018 14:59

Job Description

Helpdesk Analyst

  • Work with cutting edge technologies
  • 12 months contract

Our Client

One of the world's leading professional services company

About the Role

As a Helpdesk Analyst, you will be:

  • Handling incoming calls from users and answering basic queries
  • Assisting in log tickets
  • Perform 1st level trouble shooting and analysis when users send in cases
  • Perform user administration in testing environment

Your background

To be successful in this position:

  • Excellent customer service skills
  • Working knowledge on usage of any call center telephony system
  • Experienced in troubleshooting basic IT related issues (application and/or infrastructure)
  • Work experience with IT customer service support
  • Shift schedule: Weekdays, AM shift 7.30 AM to 5:00 PM, PM shift 10.30 AM to 7:00 PM

Interested candidate can send their resume to Rachel.Lee@peoplebank.asia or apply online.

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