Helpdesk Analyst

Job Type: Contract
Posted: about 3 years ago
Contact: May Anne Ramos
Reference: 204878_1596017808

Helpdesk Analyst

  • Multinational insurance company
  • 12 months contract, renewable
  • Shift work required (schedule provided below)
  • Work location: Shenton Way

The Opportunity

  • To provide 1st and 2nd Level support for financial products sales applications;
  • Handling incoming calls, email and face-to-face enquiries;
  • Follow up and resolve issues and ensure it is closed to satisfaction;
  • Trouble-shoot and investigate for root cause of reported issues, involving sql queries, and source code and log review
  • To channel and escalate any unresolved issues to other stakeholders or next level within the agreed procedures;
  • Document and report on all reported issues, to required procedures;
  • Proactively identify areas of service and process improvement and make recommendations to the team leader;
  • Any other duties assigned by the team leader for the purpose of Production support
  • Shift work required to cover
    • Working hours: 8 hours per day within 9am - 9pm schedule (9am to 6pm and 12nn to 9pm)
    • 5 days a week, including weekends and public holiday

Your Background

  • Good communication skills
  • Good customer service skills
  • Good conflict resolution skills
  • Technical skills: SQL and Java-based source codes and logs
  • Good trouble-shooting skills
  • Proficient in MS Word, Excel, Project and ticketing tools like Assyst, Aldon

Interested candidates please submit your CV to or apply online.