MAIN RESPONSIBILITIES/TASKS: Receives and logs customer problem/request/issues and ensures proper documentation. Ensure to provide effective and timely service to the customers Help other support team members to resolve urgent/outstanding issues. Act as a contact point between Helpdesk Operations and Other teams. Assist supervisor to provide report to the management. Job is performed with minimal supervision. OTHER FEATURES OF THE JOB: Excellent customer service skills Excellent communication and interpersonal skills Good problem solving and analytical skills Good Conflict management skill Good organizational skills Proficient in English language Able to work in shifts (including graveyard shifts) Working knowledge on usage of any call centre telephony system Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.) Experienced in troubleshooting basic IT related issues (application and/or infrastructure) QUALIFICATIONS AND EXPERIENCE NECESSARY: * Diploma in Computer Science (or equivalent) * Minimum 2 years work experience with IT customer service support * Working hour: Willing to work graveyard shifts, including weekends