Incident Response Team Analyst

Location: Singapore
Job Type: Contract
Posted: 22 days ago
Contact: Hannah Ariffin
Reference: 249132

Central Singapore

12 months

Our Client

Tech Giant, Social Media Platform

The Opportunity

  • Bring operational excellence to a team that evaluates threat, risk and user privacy in world centered around time critical emergency escalations
  • Review and assess inbound emergency escalations
  • Make immediate decisions based on variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with several internal and external partners including law enforcement in an attempt to ensure user's safety
  • Work with sensitive issues and content that includes child exploitation, graphic violence, self-injury and suicide and other content which may be considered offensive or disturbing
  • Create and articulate written responses to questions from law enforcement, government agencies, and internal teams regarding Incident Response policy and process
  • Availability to work weekend days or Sunday-Thursday (Regular Days Off: Friday and Saturday)
  • Experience with Crisis Management, Government Agencies or Law Enforcement
  • Operations or Process Improvement Experience

Your Background

  • Proven ability to make important decisions independently and multi-task under pressure, respond quickly to changing situations in complex environments without compromising quality
  • Proven ability to analyse information to assess threat and risk
  • Excellent verbal and written communication skills, should be able to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement
  • Bachelor's degree or equivalent experience
  • 2 to 3+ years of relevant experience in investigative or analytical roles
  • Experience with social media, analytical tools and online research
  • Self-starter requiring minimal direction

Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.