L2 Technical Support Engineer - Security

Job Type: Permanent
Posted: over 4 years ago
Contact: May Anne Ramos
Reference: 195577_1574157035

Our Client

  • Fast growing worldwide IT company with diverse working environment
  • Offering exciting work, competitive compensation and benefits.
  • Career development opportunities
  • Trainings and certifications
  • Work location: Kuala Lumpur, Malaysia

The Opportunity

  • Support the company's customers globally and may travel within APAC region to meet up customer when necessary
  • Understand customer network/security implementation and requirement technically
  • Technical issue analysis, troubleshooting and consultation for customer
  • Effective communication with customers and colleagues
  • Manage customer expectation correctly
  • Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue
  • Customer case management and escalation
  • Reproduce customer issue/bug in APAC lab
  • Product bug management and escalation to engineering team
  • Provide technical consultation to Level-1 engineer
  • Keep improving technical knowledge and updating latest network/security technology and protocols
  • Knowledge, idea and experience sharing within the team
  • Contribute to the team's success and be part of good team player

Your Background

The ideal candidate should possess the following skills and experience:

  • Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
  • 3+ years working experience in networking/security related field
  • In-depth knowledge of TCP/IP
  • Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation
  • Good communication and written skills in English
  • Ability to handle tense situation and have a sense of urgency
  • Positive, communicative and customer oriented attitude
  • Quick learner

Added Advantage:

  • Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA …)
  • Experience in security products and technology (e.g. Firewall, IPS, DDoS)
  • Good exposure in Unix/Linux environment would be a plus
  • Experience in system integration and multi vendor environment
  • Experience in data center deployment
  • Experience in wireless access point
  • Experience in SQL database

Interested candidates please submit your CV to mayanne.ramos@peoplebank.asia or apply online.