1. Visual Checking:
· Checking LED indicator status of equipment
· Checking of serial number/asset tag
· Provide visual verification to assist customers' remote troubleshooting
2. Power Cycling - Hard Reboot:
· Hard reboot of equipment (force shutdown and power on manually)
3. Cable Re-Patching (Within Same Rack Enclosure):
· Patch point connection verification
· Connect/disconnect of cable
· Connect to a console port on customer equipment
· Connect customer's keyboard, mouse, monitor and KVM device to customer's equipment
4. Others
· Assist in re-labelling of equipment/rack
· Photo Taking Of Equipment
