Client Profile
One of the leading system integration company in the current job market. Present this exciting golden career opportunity to join our client's team as senior operation manager. They seek to nurture talents in creating and developing innovative solutions.
The Opportunity
- Maintain and uphold Service Level Agreement
- Oversees incidents related to technical team
- Ensure incidents are handled as defined in the Incident Management Process
- Plan, co-ordinate, manage and control the changes to infrastructure so that it adhere to the Change Management Processes
- Ensures operational services are delivered in accordance to project requirements
- Ensure respective operational service levels are met
- Review changes in system software and hardware currency and establish upgrade plan to maintain a supportable Infrastructure
- Deliver management reports with relevant metrics
- Review all incidents that does not meet SLA or OLA
- Deliver timely and quality outputs based on defined processes
- Provide regular and accurate updates to Customer
- Maintain effective communication channels with stakeholders
- Manage issues & risks and ensure timely escalation
Your Background
- Have eight (8) years of working experience in the Information Technology (IT) field, especially in the area of infrastructure planning, data centre operations and network, server/platform and systems management
- Have at least five (5) years of experience in leading a team in a similar capacity
- Be ITIL Foundation certified and familiar with ISO 9001 and ISO 27001
- Have good interpersonal, presentation, written and communication skills
- Have good working knowledge for the Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
- Have good working knowledge managing enterprise network
- Have good working knowledge for the Installing, configuring and supporting system related technologies, Windows and Linux OS
- Have good working knowledge managing enterprise system infrastructure
- Degree/Diploma in Computer Science, Computer Engineering or related fields
- ITIL Foundation certified
- Microsoft MCSA, MCSE certification or equivalent.
Interested candidate please submit your profile to George.guo@peoplebank.asia
