Partner Account Operations Manager

Job Type: Contract
Posted: almost 3 years ago
Contact: May Anne Ramos
Reference: 212403_1618907594

Partner Account Operations Manager - Distributor + Reseller

  • 12 months contract
  • Managing Pakistan market, location based in Singapore
  • Work location: WFH or Depot Close

Our Client

  • Multinational technology services firm

The Opportunity


  • E2E company's Contact for Distributor + Reseller
  • Contributes to relationship building with Distributor + Reseller
  • Understands partner organisation, key practices & business model
  • Ensure success of Partner Programs
  • Operations Consulting & Monitoring of partner operations and compliance
  • Takes E2E ownership of Distributor + Reseller escalations and drives internal teams towards resolutions
  • Organizes/participates in business QBRs and virtual/F2F operational trainings for Distributor + Reseller
  • Provide support on tools and processes
  • Identifies opportunities for improving Distributor + Reseller satisfaction


  • Sales Ops. Sub-region/Country Representation
  • Interface with Business Units for all Sales Ops. channel topics (including channel programs)
  • Align with Business Units on key priorities and drive implementation
  • Internal Stakeholder Relationship Management
  • Escalation Management (Process escalations, Senior Mgmt. escalations)
  • Act as first point of contact to internal stakeholders (Country WAM/PBM)


  • Project management support for CoE (partner and Business Unit specific issues)
  • Drive operational excellence with CoE for strategic partners
  • Accountable for CoE KPIs
  • Good understanding of company's internal organizational structure
  • Provide coaching/collaboration/consulting to the CoE
  • Understand COMPANY sales cycle process
  • Be the change agent in company's transformation initiatives (e.g. Aurora Claimless, ERP/Simplify, SOBTPOE survey etc.)
  • Ensure feedback on Business Unit, Distributor + Reseller priorities regarding process & tool development
  • Build strong knowledge of company's Tool & process
  • Local awareness/ review trainings, documentation
  • Translations into local language


  • Manages Distributor & Reseller expectations through effective communication about COMPANY direct order fulfillment capabilities and delivery performance in collaboration with Supply Chain
  • Reports back to Distributor/ Reseller on the delivered performance (operations reviews, periodic reporting etc.)
  • Understands the sales strategy, consults with sales to maximize company's business opportunity
  • Supports activities related to contract, deal, product, price and Distributor setups in company's systems
  • Monitors account metrics and drives corrective actions
  • Oversee the Distributor + Reseller set-up process (onboarding​​, tolos & access​​, contracts etc.)
  • Involved in the operational maintenance support for Distributor + Reseller (Partner Portal, Partner Compensation, MDF payments​, Operational Reviews, Physical & Financial Claims overview, Channel Data Management, Dispute Management)
  • Support Channel Transformation Project through close collaboration, engagement and deployment (IQ, MPC, BMI, Deal Registration, Partner Compensation, GRS, Aurora, Amplify, Simplify)
  • Act as a conduit between Project Lead and Sales/ Partners wrt communication, training and follow up
  • Follow-up on Legal & Regulatory process pertaining to contract matters
  • Organizes/participates in business QBRs and virtual/F2F operational trainings for Distributor + Reseller

Your Background

  • University degree level education (e.g. business administration, economics, engineering, etc.).
  • Minimum 5 years of relevant experience, preferably in supply chain and customer/ partner service.
  • Prior experience in IT hardware industry.
  • Proven ability to collaborate and network with other groups and functions to reach business objectives
  • Strong ability to establish and maintain strong relationships with Distributor + Reseller up to the Director level
  • Experienced in understanding and applying organizational skills to manage daily operational issues with an
  • high level of complexity
  • Strong project and program management, analytical and problem-solving skills preferably within an international environment
  • Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
  • Good eye for detail
  • Excellent communication skills (e.g. written, verbal, presentation)
  • Strong team player and be able to work independently (self- managed)
  • Ability to travel if needed

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.