Pega Application Support

Location: Singapore
Job Type: Contract
Posted: 10 months ago
Contact: May Anne Ramos
Discipline:
Reference: 257811

Pega Application Support

  • 12 month contract, renewable
  • Work location: CBD
  • Two headcount available (senior and junior role)

Our Client

  • Global IT services company

The Opportunity

  • Provide application maintenance support
  • Perform application testing and closure of application defects
  • Provide production support to users, handle user queries and resolve production issues.
  • Provide resolution / workaround to issues and problems reported.
  • Liaising with external systems in resolving production issues when necessary.
  • Ensure service level agreements are met and escalate whenever required
  • Ensure all assigned deliverables are completed on time and to the required level of quality.
  • Identify, log, monitor and escalate issues/outages and ensuring timely assignment and resolution of incidents to meet SLA's
  • Proactively preventing the occurrence of incidents, problems and errors, via the identification, investigation and resolution of client and/or organizational Service Management issues * Deliver appropriate and effective communications to client/management and/or 3rd party vendor on issue escalation and resolution at all stages
  • Proactive prevention of problems via trend analysis, targeting support action and communication
  • Discover, analysis and document accurate information to support the effective management of events through its relevant process such as Change, Incident and Problem Management
  • Establish and maintain good relationships with clients and other third party vendors.
  • Ensure adherence of existing and new processes and process changes for completeness, consistency and conformity to Service Management documentation standards (including naming standards policy guidelines, etc)
  • Governance of ITIL disciplines ensuring compliance to industry and internal audit controls are met

Your Background

  • Must have - Defect incident management, client management, issue resolution
  • Have recent functional experience working in Ops.

Senior Role

  • Relevant working experience between 5-8 yrs
  • Relevant working experience in Pega for more than 1yr. Must be working on Pega in the most recent project.
  • Certification of CSA & CSSA is preferred.
  • Relevant experience in Ops for more than 6 months (Prod support and working directly with the client)
  • Preferably Immediate joiner

Junior Role

  • Total experience of 3-5 yrs. Certification of CSA is preferred.
  • Relevant experience in Pega of atleast 6 months in recent projects
  • Relevant experience of more than 6 months in Ops (Prod support and working directly with the client)
  • Open to Freshers who are open to work as Ops BA and have recent functional experience working in Ops with some exposure to Pega.
  • Preferably Immediate joiner

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.