12 months contract
Central Singapore
Our Client
Tech Giant, Social Media Platform
The Opportunity
- Risk Investigations is responsible for overseeing day-to-day fraud management for platform's suite of payments products
- Define performance metrics, build monitoring and alerting systems, analyze new fraud trends, scale operational workflows, and build and manage rules to detect and prevent abuse
- Conduct manual reviews and proactive detection of fraud from escalations
- Assist with day-to-day Risk Operational tasks and alerts
- Perform ad-hoc fraud investigations and document the findings
- Think creatively and develop tactical/strategic plans to address challenges
- Self-driven and able to effectively prioritize projects/tasks
- Work cross-functionally with other analytic and investigation teams across the company
Your Background
- At least 6 months of customer service / ticketing handling experience
- Able to handle repetitive tasks and adapt to frequent changes to role due to business requirements
- Fluent in both English and Vietnamese
Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
