Techforce Analyst - CIO Org II

Job Type: Contract
Posted: over 2 years ago
Contact: May Anne Ramos
Reference: 237472_1627038919

Techforce Analyst

  • 12 Months contract with extension
  • Good career and project exposure

Our Client

Our client is one of the leading IT enterprise cloud computing company that is leading the shift to the social enterprise.

The Opportunity

  • Respond promptly to escalations for technical support.
  • Install, configure and troubleshoot hardware including: laptops, workstations and mobile devices.
  • Support Security Standards (anti-virus/anti-spam/firewall/patching)
  • Manage repairs of asses with our vendors
  • Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and outages
  • Document case status and provides updates to management and end-users
  • Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
  • Own IT projects and drive project deliverables for the team
  • Drive quality and adherence to best practices within the team, including delegating low complexity work to the helpdesk

Your Background

  • Excellent verbal and written technical documentation skills
  • Strong team player with service-oriented attitude and customer focus
  • Strong research and problem solving abilities are required
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.