Application Support Analyst

Location: Singapore
Job Type: Permanent
Posted: 12 months ago
Contact: May Anne Ramos
Reference: 254137

Application Support Analyst

  • 12 months contract
  • Hybrid work arrangement
  • Work location: CBD area

Our Client

  • Our client is one of the leading IT enterprise cloud computing company
  • Ranked as Fortune "100 Best Companies to work for"

The Opportunity

  • Perform all tasks related to the day-to-day operations of several large implementations of including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of app exchange applications
  • Perform all tasks related to the day-to-day operations of CMS, LMS, Google Apps and other on demand applications
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Maintain and demonstrate 100% compliance with all written policies and Sarbanes-Oxley user and change management controls
  • Assist in the configuration and maintenance of sandbox environments to facilitate success development and QA testing of new on demand features and functionality

Your Background

  • Experience in Web Application or IT Support with proven ability to support customers with diverse requirements
  • Previous administration experience with a minimum 1000-seat environment handling all aspects of CRM, case management and platform maintenance
  • Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions
  • Excellent project management skills with ability to juggle multiple projects/tasks across various user groups
  • Understanding of business processes and ability to translate business requirements into application functionality
  • Must be a go-getter and salesforce .com enthusiast who thrives on working in fast-paced environment
  • Strong team player with service-oriented attitude and customer focus
  • Excellent written and verbal communication
  • BA/BS Degree or equivalent work experience

Desired Skills:

  • Demonstrated understanding of platform and services including SFA, Case Management, Partner Management,, Marketing, Service & Support, Visual Force and/or AppExchange
  • Experience in CRM or a related industry
  • Familiarity with Change and Release Management processes
  • Experience supporting or developing SQL, XML, BPEL and/or Java
  • Experience with enterprise integration tools such and APIs 2-4 Years of experience required

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.