Asia IT Infrastructure Application Production Support

Job Title: Asia IT Infrastructure Application Production Support
Contract Type: Permanent
Location: Singapore, Singapore
Salary: Negotiable
Reference: 193928_1554369742
Contact Name: Neha Sharma
Contact Email:
Job Published: April 04, 2019 17:22

Job Description

Application Production Support with financial global firm

  • Multicultural environment
  • Growth opportunity


  • Atleast 1 year of relevant experience as a production support
  • Knowledge in banking environment is preferred
  • ITIL best practices knowledge
  • Customer service oriented and proactive mindset
  • Technical skills required as below
  • Knowledge on production applications
  • Knowledge on WAS, Websphere and oracle DB2 and SQL with ability to query
  • Write commands and automate scripts
  • Knowledge on windows scripting and active directory


  • Performing all run activities, ensuring:
  • SLA and priorities are respected ;
  • Appropriate reaction, in line with the severity of an incident or escalation;
  • Troubleshooting is performed and a full root cause analysis is undergone to understand the origin of an issue;
  • Handling escalation on actions from Production Engineers Level 2 and Level 3 (incident, request, change):
  • Escalation to the Service Manager when required;
  • Collaboration between various teams (ITDS and Helpdesk Support) and Client's IT teams;
  • Continuous improvement of service:
  • Proposal of improvement and solution to reduce repetitive tasks;
  • Enhancement of monitoring of applications

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