Technical Solutions Consultant
- 3 years contract role
- Work Location: Tuas
Our Client
- Multinational IT company
The Opportunity
- Support technical escalated cases in scope via remote and when required with onsite support in keeping in the Service Level Agreements (SLA)
- Lead Customer Expectation management as part of escalation process
- Participate in weekly technical escalation calls for updates
- Proactive customer visits as part of service and as and when required with sales
- Perform knowledge transfer activities with customers when required
- Extend technical support outside of Singapore to greater Asia Pacific & Japan when the need arises
- Part Approval Support
- OOBQ case management
- CPO - Certified Preowned Press support
Roles and Responsibilities:
- E2E monitoring of industrial printers installations and relocations within Asia Pacific that are conducted by appointed channel partner - specifically in terms of installation quality (press build quality, parts failures, or defects (out of box quality OOBQ)
- Apply technical knowledge to manage and scrutinize spare parts orders in ensuring right parts are ordered as per issue reported, correct part numbers used
- Participate in the CPO (Certified Pre-Owned) process as a certified engineer, to recondition used presses based on company procedures
Your Background
Skills and Abilities required:
- Problem solving skills
- Technically inclined
- Team player, with the ability to work autonomously in a fast-changing environment
- English proficiency required
- Project management experience is a plus
- Experience with multicultural environments is a plus
Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at Maricris.Fermin@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
