Business IT Operations Support Engineer

Business IT Operations Support Engineer

• 12 months contract role, with possible extension

The Opportunity

• Participate as a member of the business IT team providing Level 2 and 3 support to product development lab
• Provide operational support activities in setup of robust, reliable and secure IT systems and network infrastructure in lab compute space including:
  o Participate in design and support of firmware development environment including automation of system and tools setup and test flow
  o Support end-to-end business IT infrastructure solutions, configuration and change management including problem resolution and root cause analysis, performance and status monitoring, maintenance, troubleshooting
  o Business continuity and recovery plan
  o Improvement and simplification of lab compute space infrastructure architecture
• Provide mentoring and guidance to junior business IT support engineers
• Applies in-depth or broad technical knowledge and expertise to provide solutions across one or more technology areas
• Implement process changes as needed to meet ongoing business IT objectives in compliance with organization policies and processes

Your Background

• Has a Bachelor / Postgraduate degree in IT, Computer Sciences, Computer Engineering or Electrical Engineering
• Typically four or more years of relevant experience
• Experience with IT infrastructure support and processes (e.g. Linux system administration, VMware virtualization, security, network, server/web/DB related applications)
• Working knowledge of embedded system development tools and infrastructure including GIT, Jira, Testrail, etc.
• Understanding of basic testing, coding and debugging
• General purpose coding skills using languages such as C/C++, Python, Bash scripting, Powershell, etc.
• Experience working in an Agile/Scrum based development team
• Demonstrate technical leadership and general project management skills
• Knowledge of current IT industry trends and technologies
• Good team player; self-starter; pro-active
• Excellent written and verbal communication, analytical and problem solving skills
• Ability to think out-of-the-box to apply technology to solve business IT problems
• Ability to work in a geographically dispersed, dynamic and changing environment

Experience in the following areas would be an advantage:

• DevOps experience
• Docker, Kubernetes
• Nexus