Collections Associate

Job Type: Contract
Posted: over 4 years ago
Contact: May Anne Ramos
Reference: 187702_1545960118


The successful candidate will be responsible for managing and collecting on an Accounts Receivable portfolio, ensuring timely payment and resolution of customer issues preventing payment.


  • Responsible for activities assigned by the Collections Supervisor
  • Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
  • Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
  • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
  • Work closely with key teams such as Credit and Sales in mitigating collection risk
  • Collaborate with various internal business functions such as Billing, Credit and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
  • Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
  • To be accurate, efficient and organized within daily responsibilities
  • Escalates production issues to his/her team leader as appropriate
  • Complies with all client published policies/ procedures and any legal regulatory requirements in addition to ensuring that Client's Service Level Agreement is met
  • Qualifications/Experience Should Include:
    • Diploma in Accounting, Finance or any Business related course with 3+ years working experience in related field; OR
    • University Degree holder with 1-year relevant internship/ work experience; OR
    • Fresh degree holders in Accounting, Finance or any Business related course
    • Good working knowledge of an ERP system; ORACLE experience would be an advantage
    • Excellent working knowledge of MS Office
    • Strong communication skills
    • Adaptable to learn new processes, concepts, and skills
    • Demonstrates the ability to work as part of a team
    • Able to work under time pressure, able to prioritise workload and meet strict deadlines.
    • Strong analytical and problem solving skills
    • Positive attitude and flexible, especially in the period of month/quarter/year-end closing

    Working Conditions

    • Candidates must be open to 12 months contract
    • Work location: Bedok
    • Working hours: 7AM-4PM or 10AM-7PM

Interested candidates please submit your updated resume to or apply online.