Customer Service/ Helpdesk Agent

Customer Service/ Helpdesk Agent

• 12 months contract role
• Working Hours: 8:00am to 5:00pm

Our Client

• A leading global professional services company

The Opportunity

• First level helpdesk to respond to calls
• Provide first call resolution to users who called into the hotline
• Public-facing, will advise on issues
• Liaise with other support teams or product teams as required to resolve requests/ issues in a timely manner
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who requested for callback
• Handle emails as assigned by Team Leader
• Handle responses via the Chatbot Agent

Your Background

• Primary Skill required: Customer Experience Management
• At least 1 year of experience in inbound call center handling government projects
• Must be able to take stress of answering calls from members of public
• Minimum education qualification is O Levels