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Desktop Lead

Job Title: Desktop Lead
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Reference: 186469_1531967722
Contact Name: Rachel Lee
Contact Email: rachel.lee@peoplebank.asia
Job Published: July 19, 2018 10:35

Job Description

Desktop Lead

  • 12 months contract
  • Work with cutting edge technologies
  • Immediate hire

Our Client

Global leading it services and solutions company.

The Opportunity

  • Oversee Desktop Support Services, providing direction, support and guidance for all Desktop Support Team Leads in Asia;
  • Participates in troubleshooting of issues with the Incident Manager, Problem Manger and Engineering team to drive towards root cause identification and resolution;
  • Provides guidance, knowledge transfer, and mentoring to Desktop Support Team leads;
  • Oversees VIP desktop and user support service to very important customers;
  • Participates and/or leads project efforts for continual improvement for customer-facing tasks, project related tasks as well as internal process-related improvement items;
  • Review and approves Service Requests, Change Requests & Global Changes;
  • Acts as a customer relationship liaison, gives internal customers (e.g. Secretaries, Business Management and VIP users) a channel to voice concerns and work to resolution;
  • Manages the support & reporting of Key Risk Indicators for each Branch to internal Risk team for desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management;
  • Coordinates, develops and/or reviews end-user documentation and instructions;
  • Experience with thin clients, WDM server, VDI technology preferred.
  • Perform duties as required from time to time.

Your Background

The ideal candidate should exhibit the following skills and experience:

  • 2-3 years of experience as desktop support
  • Experience in Level 1.5 - Level 2 support
  • Fundamental in networking
  • Windows knowledge (Wintel)

Interested candidates can send their resume to Rachel.Lee@peoplebank.asia or apply online.

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