Our Client is a well -known leading technology MNC, specializing in technical products and services. Their culture is dynamic and fast paced. They are currently hiring for a Technical Specialist to help the support services team.
The Chosen individual will have the following responsibilities:
- Provide technical support for incoming tickets to service desk
- Triage ticket requests and solve the problem or route them to the appropriate teams for assistance
- Communicating with employees about their respective tickets
- Creating, updating, and closing out tickets with appropriate work history and tagging for valuable metrics and data for case history.
- Degree/Diploma in Computer science or equivalent field
- 1 -3 years of experience in IT Support, helpdesk from a large corporate IT environment
- General IT troubleshooting skills and the ability to identify the problem and solve it or escalate to the correct teams.
- Customer service experience working over email, tickets, or video conferencing
- Strong verbal and written communication skills
- Familiarity with Google Workspace (formerly GSuite) Chrome OS, MacOS, Windows, Linux troubleshooting experience is desired
Interested parties please click "Apply Now" or send your CV directly to Ramitha Ravindran (EA Reg no: R1765539) at firstname.lastname@example.org.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.