Sr. Network Engineer

Job Type: Contract
Posted: about 5 years ago
Contact: May Anne Ramos
Reference: 187288_1534487706

The Opportunity

  • Improve relationship with customer to understand in a better way their network to provide quicker and more effective results to their requests.
  • Customer-specific designated support at network level.
  • Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer.
  • Established rapport with customer personnel.
  • Escalation support for critical network outages and complex network issues.
  • Established Technical Relationship to support customer network operations.
  • On-site visits.
  • Able to assist in maintenance window coverage.
  • Regular scheduled review of open Service Requests working with Cisco TAC engineer to achieve a faster resolution.
  • Holistic technical management of recurring network problems.
  • Enhanced service delivery capability through broad understanding of customer's operational needs and integration with assigned Cisco Services team.
  • Improve communication with other functional groups within Technical Services and Sales team to focus on customer success.

Your Background

The ideal candidate should exhibit the following skills and experience:

  • Customer facing role with 5-7 years project and/or operational hands-on experience
  • Able to work under pressure, in a demanding customer's environment 24x7 during emergencies
  • Trusted technical advisor to the clients
  • CCIE R&S, Security or DC preferred

Interested candidates please submit your updated resume to or apply online.