Technical Account Manager (Mat Cover)

Location: Singapore
Job Type: Contract
Posted: 10 months ago
Contact: May Anne Ramos
Reference: 249311

Technical Account Manager (Mat Cover)

  • 7 months contract
  • Hybrid work arrangement
  • Work location: Raffles

Our Client

  • Leading global digital payment company headquartered in US

The Opportunity

  • Act as the single point of contact for assigned major accounts
  • Be the primary contact for Loyalty & Offers Platform
  • Support clients by providing program guidance, expertise and performing research/analysis on production issues
  • Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management and Technology Teams
  • Generate business intelligence reports used for client deep dive analysis and discover opportunities to assist sales teams in country
  • Provide proactive support to global Technical Solutions team on critical issues
  • Provide consultative guidance and best practice knowledge to clients using Loyalty & Offers Platform
  • Educate clients on how enhancements of company's services will benefit their business
  • Create, edit, and distribute client notifications and communications
  • Participate and represents Technical Solutions team & clients in requirements, design, and roll out of new products and services
  • Be a representative of client support to other departments, building a strong brand and teamwork presence in the business
  • Collaborate with sales teams to build relationships with technical and business contacts across the account portfolio

Your Background

  • Bachelor's Degree in Computer Science, Technology or equivalent
  • 5+ years of work experience in the payments industry and/or ecommerce
  • Familiarity with PCI DSS compliance
  • Executive level communication (written and spoken) English
  • Strong client facing experience required
  • Candidate must be a self-starter and be able to work independently under limited supervision
  • Have a strong collaborative working style to work in a global team environment
  • Experience with e-commerce platforms, online shopping carts and/or payment service providers (gateways / acquirers)
  • Demonstrate strong leadership capabilities and interpersonal skills to manage clients
  • Strong organization skills including resolution management and follow up with clients
  • Strong analytical problem-solving skills

Preferably with

  • Knowledge in Credit Card Payments & Processing
  • Experience in Ecommerce / Web Technologies
  • Experience with web-based programming: PHP, ASP, .NET, Java, JavaScript, HTML, XML, JSON, REST APIs (Note: this is not a developer role, but foundational knowledge is necessary)
  • Understanding of Web Security: SSL, HTTPS

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.