Benefits Operations Specialist

Benefits Operations Specialist

• 10 months contract role (maternity cover)

Our Client

• One of the biggest social media sites across the globe

The Opportunity
We are looking for a Benefits Operations Specialist to assist our client with their various benefits program. The role will support the implementation of program and systems changes and manage the day-to-day operations and vendor management for benefit programs. The role will lead projects, process improvement, metrics, and ensure a high touch employee experience. The role will also partner closely with the Benefits, Legal, People, Tools, Payroll and HRBP teams.

• Partner with the Benefits Manager to operationalize new global and regional programs.
• Respond to employee queries both in person and through our client's ticketing system, for HR policies across Hire to Retire lifecycle.
• Be the Time Away point of escalation in the case of any queries and escalations. Manage any escalation as needed coordinating with the required stakeholders.
• Maintain and reconcile Time Away records for employees.
• Represent the Benefits team as a subject matter expert in a specific area. Drive benefits process improvement activities, including process design, documentation, and training.
• Implement effective communication and education strategies regarding benefits programs.
• Liaise with vendors where needed, for the administration of various benefit programs, including program analysis and recommendations.
• Run adhoc reports on benefits utilization and establish metrics. Ensure performance against metrics is tracked, measured, and shared.
• Conduct audits of data to ensure processes and policies are being managed effectively and data quality is improved.
• Manage invoice reconciliation and purchase order creation for new/existing vendors.
• Manage audit and compliance readiness on operational and vendor management fronts.
• Conduct operational risk and business review for operational and employee experience indicators.
• Assists with projects and initiatives as required.

Your Background

• Has 5+ years of experience in benefits and/or HR operation in a fast paced organization
• Experienced in implementing different benefit programs across APAC
• Must demonstrate strong analytical and problem solving skills
• Must have ability to effectively use data to drive recommendations
• Excellent communication, cross-group collaboration, stakeholder management and interpersonal skills
• Ability to interact with all levels of a professional organization
• A self starter with ability to work independently with minimum supervision and lead multiple projects simultaneously involving various groups / locations / vendors
• Must have strong project management capabilities
• Must have strong organization skills, operational control mindset, detail oriented, conscientious, thorough and accurate
• Ability to work in a fast-paced environment and dealing with ambiguity
• Change Oriented and has the ability to prioritize
• Experience with vendor management strongly desired
• Proficient in MS Office and Excel
• Experience with Workday or similar HRIS system