Customer Service Representative

Location: Singapore
Job Type: Contract
Posted: 11 months ago
Contact: Hannah Ariffin
Reference: 252135

Central Singapore

12 months contract

Our Client

IT Solutions Company

The Opportunity

  • Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact, not transaction processing.
  • 1st level helpdesk to respond to call and provide resolution to customer queries.

Your Background

  • Must have customer service experience
  • Minimum 1 year experince within relevat field
  • Have certain IT knowledge (eg: mobile apps) & Internet Savvy
  • Must be able to communicate English fluently
  • Singaporean/SPR
  • Working Hours: 44 hours per week on rotating basis.
  • Example of shift hours (8 hours - 8am to 5pm; 9am to 6pm; 11am to 8pm) and (4 hours - 8am to 12pm; 10am to 2pm)

Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.