12 Months Contract, subjected to renewals
Title: Customer Reference Manager, SEA
Work Location: Singapore, Hybrid (3 days in office)
Overall Responsibilities:
- To oversee Customer Reference in SEA region.
- Communicate with the stakeholders in the marketing team and sales team to decide the best customers to work with, arrange set ups for customer engagement opportunities including event participation and asset creation.
Top 3 Daily Responsibilities:
- Set strategy and vision for the implementation of customer reference program in and as the external contact for customers.
- Engage with marketing, sales, product and executive teams, on a daily basis, regarding customer advocacy. Train internal teams on use of reference materials, processes, programs and strategy for customer assets.
- Ensure a positive customer experience through day-to-day activities, and work as an advocate for customers.
Qualifications:
- Bachelor's degree or equivalent practical experience
- 5 years experience in business-to-business (B2B) marketing or developer marketing channels such as content, event and community marketing, direct emails and social media.
- Ability to speak and write in English fluently
- Project management skills and experience including websites, social media, reporting and managing vendors and agencies for content creation and review
Cheah Wei Ee
Senior Consultant
Registration Number, R23114782
Peoplebank Singapore Pte Ltd
EA Licence Number, 08C5248
EA Licence: 08C5248
