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High Touch Engineer

Job Title: High Touch Engineer
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 179070_1510728344
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: November 15, 2017 14:45

Job Description

  • Improve relationship with customer to understand in a better way their network to provide quicker and more effective results to their requests.
  • Customer-specific designated support at network level.
  • Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer.
  • Established rapport with customer personnel.
  • Escalation support for critical network outages and complex network issues.
  • Established Technical Relationship to support customer network operations.
  • On-site visits.
  • Able to assist in maintenance window coverage.
  • Regular scheduled review of open Service Requests working with Cisco TAC engineer to achieve a faster resolution.
  • Holistic technical management of recurring network problems.
  • Enhanced service delivery capability through broad understanding of customer's operational needs and integration with assigned Cisco Services team.
  • Improve communication with other functional groups within Technical Services and Sales team to focus on customer success.

Requirements:

  1. 5-7 years project and/or operational hands-on in network infrastructure and customer facing experience
  2. CCIE R&S or DC preferred
  3. Able to work under pressure, in a demanding customer's environment 24x7 during emergencies
  4. Trusted technical advisor to clients