Our Client
- Familiar brand in public sector industry.
- 12 months contract, with an option to extend for another 12 months
- Attractive contract package and benefits (18 days AL, performance bonus, etc.)
The Opportunity
- Oversee the production support team
- Ensure alignment and the production governance processes set up to coordinate and support the production incident management for application, work with support and development with timely resolution of incident and proper root cause analysis and preventive measures identified and documented
- Provide monthly progress/status reporting
- Prepare the monthly report of incidents reported and system usage to update management team
- Perform routine checks and common incidents and also remind users to close cases
- Track production support requests ensuring that each incident satisfies SLA requirements
- Route to respective Feature team if issue cannot be resolved within Production Support team
- Contribute to knowledge base for common issues
- Manage production mailboxes and distribution listing
- Set up, implement and review production support process, e.g. approval matrix, data request/data patch process, archival, alerts, system s/w and security patching
- Review and update the access control matrix for in-house tech team and future vendor teams to access,
- Dev and Production environments
- Documents repository
- Keep track of downtime, seek approval, broadcast and support prod support activities 24/7
- Assist in hardware and software asset tagging exercise
- Provide assistance and support to security review exercise
Your Background
- Tertiary Education (Degree or Diploma) in relevant field is preferred
- Hands-on experience as a Project Manager in at least 2 full project development life cycles
- Working experience in handling production incidents is preferred
- Understanding of Agile software development practices is preferred
- Good presentation and listening skills
- Working experience in government environment will be an added advantage
Interested candidates please submit your CV to mayanne.ramos@peoplebank.asia or apply online.
