Partner Operation Support
- 12 months contract
- Work location: WFH or Depot Close
Our Client
- Multinational technology services firm
The Opportunity
Co-ordination Support
- Send weekly reminder/ follow up email for pending cases on invoices relating to PC/ FC/ MDF/ DPFR to Partners
- Partner onboarding
- Liaise with prospective Partner to understand the nature of business & Partner information before routing to Channel Sales Manager to support.
- Manage Partners onboarding end to end process
- Update T2 Contract onboarding status to stakeholder monthly
- Liaise with Partners for vendor setup or update/ change relating to Partner's information like bank details, address in VARS and S4 systems
- Company Rescreening exercise
- Trigger E-termination email to Partners if the Partner fails company's rescreening exercise
- Weekly follow up email to Partners and update the report to the stakeholders on the status
- Grouping activities: to instruct Data team to create Partner Pro-IDs for the missing data
- Quarterly Partner Experience Survey: Remind Partners (Call/ Email) to participate in Partner Experience Survey for T1 and T2 during the survey window
- Logging Tech Direct tickets for all transformation projects on behalf of Partners and maintain a tracker for all tickets logged (issues faced by Partners)
Administrative support
- Acknowledgment receipt of received invoices and upload into company's sharepoint
- Update and maintain Global Pricing Replica nomination list for EAM/ ISR monthly
- Partner Contract termination: Print out and follow up e-signatory with Partners
Reporting
- Maintain & update
- Partner Master Tracker every quarter
- Partner Rescreening status report every quarter
- Daily E-mail tracker for Pakistan
Training to Partner
- Establish refresher training with Partners relating to transformation projects (during first 3 months of project launch)
Your Background
- Minimum 3 - 4 years relevant experience
- Minimum Diploma in Business, Engineering or Mathematics background
- Proficient in excel
- Basic Powerpoint skills
- Effective communication with Partners and internal stakeholders
- Effective problem solving capabilities
- Work independently and exercise initiative
- Ensure timely follow up
- Strong organisation skills
- Must be Agile and flexible. Enjoy working in fast pace environment
Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
