Partner Solutions Specialist (Task Triager), Gaming
- Target start date: May 2024
- Contract role until 31 December 2024
Our Client
- Tech Giant, Social Media Platform
The Opportunity
We are looking for a Partner Solutions Specialist who will act as a primary internal operational point of contact to resolve Gaming Partners' inquiries and support them on an ongoing basis. You will be part of a Global Partnerships team which manages strategic relationships with creators in the Gaming Industry for public content on various social media platforms.
This will be an operationally intensive role working with various internal processes and systems to keep the partners' business running. You will work internally with key stakeholder teams and be a key point of contact for operations in APAC.
Job Responsibilities:
- Work cross-functionally to triage operational issues and help drive solutions for Gaming Partners
- Offer high-touch solutions based on familiarity with product launch status and bugs
- Assist Strategic Partner Manager with high-value partners' operational needs, such as filing tasks and communicating status internally to partner managers
- Align with product and operations teams to act as an expert on specific products & platform policies
- Proactively identify opportunities to improve partners' platform experience through the creation of scaled messaging and education materials
- Serve as an internal advocate in connecting teams to product and operational solutions
- Proactively advocate for partners internally and push issues toward resolution
- Help to build gaming community in various countries through community management and efficient communications
Your Background
- BA/BS Degree or higher
- 3+ years of experience in crisis management, online operations, consulting, or account, partner or project management
- Advanced skills in MS Excel and PowerPoint
- Communication and presentation experience, and the ability to serve as an internal spokesperson for creators and partners
- Experience working cross-functionally across partner teams
- Experience solving problems in a collaborative environment
- Experience prioritizing when juggling multiple responsibilities on behalf of multiple partners
- Fluency in English is required; Being fluent with another Southeast Asian language would be an advantage given the markets that it would support but is not mandatory
- Have a good understanding of the gaming industry and passion and love for games
Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at Maricris.Fermin@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
