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Premier Partner Operations Expert

Job Title: Premier Partner Operations Expert
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Reference: 243914_1645609199
Contact Name: Hannah Ariffin
Contact Email: hannah.ariffin@peoplebank.asia
Job Published: February 23, 2022 18:07

Job Description

Central Singapore

12 months

Our Client

Tech Giant, Social Media

The Opportunity

  • Provide our partners with a delightful, high touch and effective support experience
  • Onboard partners and serve as primary Ops point of contact
  • Respond to inbound partner inquiries about product features, bugs, etc.
  • Troubleshoot complex issues and translate pain points to effectively resolve issues
  • Improve our support workflows around issue resolution and product insights
  • Spot trends in partner issues and communicate feedback to cross-functional teams
  • Track deal requirements and operationalize processes to improve partner experience
  • Help build and maintain a central knowledge base
  • Train new employees on current workflows, standard processes, and internal tools
  • Develop product and issue specialization to improve the quality of support

Your Background

  • 2+ years of experience in operations, customer support, or account management
  • Experience using Excel and/or basic data & insights tools
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Fluency in English in a business environment
  • Able to work non-traditional hours (outside of 9am-5pm) occasionally
  • Experience in the media industry (advantageous)
  • Experience with APIs (advantageous)

Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.