Senior Product Manager (Mat Cover)

Location: Singapore
Job Type: Contract
Posted: 9 months ago
Contact: May Anne Ramos
Discipline:
Reference: 257998

Senior Product Manager (Mat Cover)

  • 6 months contract
  • Hybrid work arrangement
  • Work location: Central

Our Client

  • Leading global digital payments tech company

The Opportunity

The Products and Solutions function is responsible for product management, product strategy, providing the thought leadership and long-term design for the development and growth of company's products across the Asia Pacific region. The new vertical, Commercialisation, within Product is to be the Center of Excellence to support product owners in product verticals with go-to-market strategy, collateral, contracting, pricing, etc. Driving a customer first engagement model that orchestrates pre- to post-sales activities for new products including onboarding, go-live, customer success to customer support and implementing strategies to drive a scalable customer engagement model for the future. This team will operate using a "Hub and Spoke model" with "Commercialisation Pods" in both Hub and Markets.

  • Drive delivery of new-to-market Products and Solutions:
    • You will be a key member of a Hub pod comprised of a cross-functional team (Commercialisation Managers, Design/ Architect Lead, MS&A Lead, Marketing, Project Manager).
    • Lead specific work streams under GTM plans the for the initial 12-18 months to fast-track new product launches. The "Hub Commercialisation Pod" is responsible to onboard the first few issuers, enable acquiring & merchant side engagement, finalise sales enablement materials, create GTM assets (e.g., prototypes and standardized technical guides/manuals) and measure/ review performance metrics.
    • Support development of pricing constructs, structure commercial deals and partnership frameworks
    • Develop delivery plans and program manage to ensure sound execution
  • Sales & Marketing Strategy with Market Teams:
    • Monitor client experience and feedback to Hub, and train Market teams who will take on BAU responsibilities after the initial months.
    • Ensure market and customer satisfaction through maintenance of rigorous feedback loops and evolution of plans to meet client and industry needs.
    • Conduct client and customer studies/research as needed
  • Customer Success Strategy & Execution:
    • Key interface on product development and deployment initiatives between the market teams, Hub stakeholders and company's global teams. In addition to working with in-market, client-facing teams, you and your team will work closely with AP Design & Architecture and Innovation functions making up the 3 shared service support teams that facilitates regional product development from ideation to delivery via company's Product Design & Development Process (PDDP)

Your Background

  • 12+ years of experience with exposure to product development, management, commercialisation
  • Experience in financial services, fintechs, telecom, retail and ecommerce will be an advantage.
  • Proven experience in program and project management in a matrixed, multi-country, and multi-cultural environment. The ability to effectively engage with a project team made up of participants from different functions is essential
  • Engineering bent of mind with ability to engage at a techno-functional level with technology teams and vendors
  • Natural collaborator, with excellent communication skills
  • Disciplined and possessing the maturity and capability to interact and influence across multiple levels and organizations internal and external.
  • Demonstrable understanding of budgeting and managing operational expenses
  • Experience in areas of user-centric product development, product operations and business processes.
  • Established credentials in delivering against product initiatives
  • Understanding of trends and themes in payments and commerce and passion for technology innovation
  • A high degree of intellectual curiosity and desire to develop knowledge in relevant business and technology areas
  • Strong analytical skills and ability to process data for decision making
  • Excellent client/partner engagement and presentation skills
  • Program management and management reporting skills
  • Ability to develop dashboards and performance reports (using tools like PowerBI, as needed)
  • Ability to articulate solution constructs, requirements, implementation steps etc. needed for product deployment to both internal and external stakeholders.
  • Ability to engage diverse groups to drive individual workstreams within projects at a task level
  • Solution-led thinking
  • Agility in working with cross-functional teams as we iterate through different solution constructs and commercial structures

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.