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Service Desk Lead/Manager

Job Title: Service Desk Lead/Manager
Contract Type: Contract
Location: Singapore
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 198767_1571300382
Contact Name: May Anne Ramos
Contact Email: mayanne.ramos@peoplebank.asia
Job Published: October 17, 2019 16:19

Job Description

Service Desk Lead/Manager
  • Leading Global IT business
  • 12 months contract
  • Work location: Serangoon North
Responsibilities
  • The Service Desk Team Lead will work closely with the Operations Manager and the different Operations leads in the management of the Service Desk team.
  • Manage the overall performance of the Service Desk team and ensure that service delivery targets are met.
  • Work closely with the Operations Manager and the various leads of Operations in the delivery of Service Management or Operations' reports.
  • Responsible in tracking all incidents and service requests logged or raised by users in line with the agreed SLAs and standards.
  • Coordinate with Support team in the management of critical incidents associated with user communication, analysis and resolution and any other activities defined in the standard operating procedure.
  • Attend client-facing meeting to provide status updates on the incidents or service requests received as well as areas relating to Service Desk.
Requirement
  • Experienced in Microsoft Excel, Microsoft Powerpoint and other Microsoft Office Applications
  • Experience in service delivery management, team management and reports generation.
  • Experience in dealing with senior stakeholders and has excellent verbal communication and coordination skills.
  • Prefer with IT background or from IT vendor environment/IT call center environment
  • 24x7 standby



Interested candidates please submit your CV to mayanne.ramos@peoplebank.asia or apply online.