Senior Network Engineer
- Leading global ICT provider
- Competitive package and benefits
- Improve relationship with customer to understand in a better way their network to provide quicker and more effective results to their requests.
- Customer-specific designated support at network level.
- Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer.
- Established rapport with customer personnel.
- Escalation support for critical network outages and complex network issues.
- Established Technical Relationship to support customer network operations.
- On-site visits.
- Able to assist in maintenance window coverage.
- Regular scheduled review of open Service Requests working with company's engineer to achieve a faster resolution.
- Holistic technical management of recurring network problems.
- Enhanced service delivery capability through broad understanding of customer's operational needs and
- integration with assigned company's services team.
- Improve communication with other functional groups within Technical Services and Sales team to focus on customer success.
- 5 years of wireless project and/or support experience in enterprise or service provider segment
- Hands-on in Cisco Wireless and Prime infrastructure technologies
- Strong on traditional L2/L3 networking knowledge, which is a major part of the day to day support. Strong Campus and DC networking, such as Nexus 7K, 5K
- Must be very familiar with HW architecture of Cisco Routing and Switching platform such as Catalyst 6500,
- Nexus family of switches, in SW features, vPC, VDC, BGP, OSPF, Multicast L2 and L3.
- Strong DC/ACI knowledge will be a plus, and needs to be a quick learner.
- Decent knowledge on VxLAN,Cisco DNA, Cisco SD-WAN
- Strong Operation experience
- Able to manage troubleshooting effectively and serve as a technical advisor to clients
- Possess strong communication and client facing skills
- Able to work on operational issues 24x7 during severity 1/2 cases
- Preferably with CCIE certification (Wireless, R&S)
Interested candidates please submit your updated CV to firstname.lastname@example.org or apply online.