Sr. Alliance & Channels Operations Specialist
- 6 months contract, with a possibility of extension
- Hybrid work arrangement
- Work location: Suntec
Our Client
- Our client is one of the leading IT enterprise cloud computing company
- Ranked as Fortune "100 Best Companies to work for"
The Opportunity
We are looking for a highly motivated individual and team player to join the Alliances & Channels Business Concierge team focused on supporting our Resellers and Consulting Partners.
We work in an environment with complex business issues that are not always clearly defined.
The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities.
You are a highly motivated team player with expertise working in a fast paced, cross-functional manner. You have the ability to establish cross functional business relationships. You have a proven track record on delivering results and getting things done. You are smart, have strong business acumen, with the ability to make a notable impact within your first 90 days. You are able to effectively communicate with key stakeholders in the partner ecosystem with a keen focus on driving operational excellence in supporting our Reseller program.
- Respond to process & policy questions and effectively communicate requirements to all stakeholders
- Respond to internal operational issues (resolve, re-direct, escalate)
- Provide triage for reseller partner business issues and inquiries
- Foster Best Practices with globally consistent and scalable knowledge sharing programs
- Develop, publish and maintain sales-facing enablement assets involving the channel
- Coordinate the setup and training on the channel tools
- Can develop process maps and identify process improvement recommendations
- Proactively drive process and policy improvement to support a fast-growing channel
- Provide monthly, quarterly and ad-hoc reporting and metrics for partner and reseller ops
- Problem Solver, share new ideas and approaches, hypothesis driven and end-product focused.
Your Background
- Bachelor's degree or equivalent combination of education and experience
- 5+ years operations support, sales, sales support, i.e. deal desk, experience (Alliances, Partner Program experience a plus)
- Experience in a fast-paced, customer-facing team
- Excellent interpersonal, problem solving and time management skills and the ability to maintain a professional attitude even under stressful situations
- Extreme attention to detail with a strategic eye
- Analytical thinking and driving operational excellence and improvement
- Salesforce application experience a plus
- Demonstrated participation in process improvement initiatives and/or project management experience
- Able to multitask in a fast-paced environment and exercise a high degree of initiative in resolving issues and developing system/process enhancement recommendations
- Ability to understand broader business and financial issues and juggle multiple, diverse projects and/or tasks
Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
