Associate Director, Customer Success

Job Type: Contract
Posted: over 4 years ago
Contact: George Guo
Reference: 194128_1555037103

Associate Director, Customer Success

  • Perm Position
  • Competitive Package and performance bonuses
  • Working with cutting-edge technology

The Client

  • Asia's leading telecommunication and services company with wide project exposure.

The Opportunity

  • Delivering New Application
  • Solution and Design
  • Business engagement - Demand management, requirements analysis, acts as a product owner and prioritize backlog
  • Hands on Development on frameworks
  • Mentor and leading team
  • Subject matter expert in any one of these domains - E/M-Commerce, Customer / Partner relationship management
  • Define system-level application architecture that includes high-level design, architectural policies and principles, design and programming guidelines, implementation risks and mitigation measures, software development and integration strategies, software configuration controls, etc
  • Maintain control over the solution throughout the entire software development lifecycle by continuously making critical adjustments to the solution to ensure desired results are achieved
  • Involve in requirement analysis phase to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues to business analyst teams
  • Provide technical leadership in the development through established design and development methodologies, to ensure system meets functional and system requirements
  • Engage customers to explain the rationale of architecture's selection, or other technical issues
  • Ensure best practices, frameworks and re-useable components are employed in the development project
  • Understand Information Security standards, methodologies and practices.
  • Design and deliver complex security solutions that integrate an effective and efficient network infrastructure design.
  • Develop and strengthen new and existing Stakeholder & Partnership relationships.
  • Trouble-shoot technical problems faced by the project team.
  • Contribution to organizational development thru sharing best practices. Developing and conducting technical courses.
  • Coach, train and mentor junior architects
  • Be involved in pre-sale activities as solution architect

Your Background

  • Degree in Information Technology, Computer Science, Engineering or its equivalent.
  • At least 8 years' IT experience with substantial project work in software design & development
  • Experience in designing solutions using appropriate platforms and system technologies such as enterprise database design, web and application server and network technologies
  • Proficient in written and spoken English
  • Excellent knowledge of all business process domains with the ability to suggest and implement process changes for business benefits
  • Highly effective in guiding and channeling business users towards business outcomes and eliciting requirements accordingly
  • Is able to articulate functional and non-functional requirements, impact analysis, high level architecture and execution risks to appropriate stakeholders
  • Has a very good knowledge of architectural patterns, domain modeling, data modeling and understands software development practices, automation, tools and techniques on requirements analysis, traceability management, high level solution design and test management
  • Experience in payment or telco billing related system is good to have.
  • Is able to see how requirements in one part of the business has a cascading effect on other parts / processes and can analyze impact areas effectively
  • Exhibits leadership in guiding team members, adapts to changes in technology and business domains, has good knowledge of latest trends in the market and is well respected within the team
  • Prioritizes requirements, qualifies them and is able to advise technical teams on development and delivery schedules and deployment techniques
  • Java/ J2EE / SOA / Microservices / Containers
  • Adequate knowledge of relational database systems, Object Oriented Programming and web application development.
  • Practical knowledge in Agile and DevOps environments, open source technologies and related tools.
  • Knowledge/Experience in Continuous Integration and Automated Testing
  • Knowledge/Experience in Agile Development and Management tools, e.g. Jira, Nexus, Bamboo, Jenkins, Sonar, Selenium, Bitbucket
  • Advanced communication skills, listening skills, influencing skills and negotiation skills. Experienced guide and mentor to junior team members.

Interested candidate please submit your updated resume to