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Data Management Reviewer

Job Title: Data Management Reviewer
Contract Type: Contract
Location: Singapore, Singapore
Industry:
Salary: Negotiable
Reference: 175170_1499675560
Contact Name: Maricris Fermin
Contact Email: maricris.fermin@peoplebank.asia
Job Published: July 10, 2017 17:39

Job Description

Responsibilities:

  • Review and Approve or deny connections within a review tool based on client Policy.
  • Review data provided by advertisers and validate it matches the corresponding internal CRM object (e.g. the contact for the advertiser's company).
  • Review subjective content (e.g. Ads run by the advertiser or the account billing address) and tag it to existing Client Relationship Management listings.
  • Read, understand and make decisions based on policy documents
  • Correspond with internal salespeople regarding any appeals filed.
  • Review non-objectionable content, create tasks, follow-up on open tickets
  • Provide feedback on trends identified in reviews.
  • General data entry related tasks.
  • Provide suggestions to improve the process and workflows



Required Experience:

  • Familiar with and user of various social media products
  • Excellent work pacing (time management) skills, able to work independently
  • Attention to detail is essential to ensure the quality of work execution
  • Able to work in multiple tools/web browser windows at one time
  • Motivated, takes initiative, high energy
  • Familiar with MS office (mainly MS Excel) for updating progress
  • Candidates should have good search and navigating skills
  • Interpersonal Skills
  • Self-starter, can easily adapt to change (new content, changing policies)
  • Good problem solving

Job Qualifications:

  • At least one year experience in customer service
  • Good communication skills and able to read and write in both Mandarin and English (as the role will mainly be supporting clients/ advertisers whose main language is Mandarin)
  • Eager to learn and able to adjust to changing work
  • Familiar with MS Office and Social Media like Facebook, Twitter, etc.
  • Degree is preferred but open to Diploma holders