UC Operations Engineer

Job Type: Contract
Posted: over 2 years ago
Contact: May Anne Ramos
Reference: 212796_1620111635

UC Operations Engineer

  • 12 months contract
  • Work location: Central Singapore

Our Client

  • Multinational investment management corporation

The Opportunity

  • Fluent in all areas of telecommunications administration
  • Familiar withCisco Call Manager and Unity, Cisco Voice Router configurations, SRST and call routing is compulsory
  • Familiar with IPC Turret Systems is advantageous
  • Ability to read and understand call volume reports and assess capacity.
  • Skill set planning and implementation.
  • A good understanding of Cisco Call Center Enterprise / Express systems is advantageous
  • Knowledge in Verint Recording Platforms, Disaster Recovery planning and execution is a plus.
  • Ability to function in a fast-paced organization.
  • Reviewing and testing new technology.
  • Evaluates and make recommendations.

Your Background

  • Bachelor's Degree preferred or relevant technical degree.
  • Minimum of 5 years working knowledge in Cisco IP Telephone Systems
  • Minimum 5 years of experience providing direct support in a client-facing role
  • Strong troubleshooting skills accompanying creative thinking to resolve both complex and non-complex issues
  • Good stakeholder management, with the ability to establish and maintain a high level of trust and confidence.
  • Outstanding written and verbal communication skills complemented by demonstrated expertise in relationship building and management.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.