Operational Process Management Analyst

Job Title: Operational Process Management Analyst
Contract Type: Contract
Location: Singapore
Salary: Negotiable
Reference: 203360_1589964257
Contact Name: Rachel Lee
Contact Email:
Job Published: May 20, 2020 17:03

Job Description

Operational Process Management Analyst

  • 12 months contract

Our Client

Global technology company

The Opportunity

Grey Market case management:
Conduct grey market/discount diversion audits which includes

  • Assessing the case and taking decision on how to pursue (audit, fact finding via purchases, others)
  • Establishing the financial impact of the case
  • Collecting and validating documentation of the case, update of the BP database and record log.
  • Performing analysis and coming up with recommendations on the audit
  • Putting a proposed plan of action and drive closure of cases with internal HP business teams and auditees
  • Possessing drive and speed to ensure 'progress chase' and timely actions
  • Presenting audit results and negotiating with channel partners to reach a settlement on failed audits


  • Analyse shipment and customer data to determine the diversion and discount misuse risk
  • Trigger internal actions based on results
  • Recommend mitigation and correction actions to business teams


  • Ensure regular communication back to the case escalators in the receiving country as well as in the sending country and the involved parties, country stakeholders on the case.
  • Regular follow-up and progress status updates, next steps.

Country engagement:

  • Case presentation to the country stakeholders for case remediation
  • Consultancy and advice to respective country in case of questions
  • General Grey Market updates to the respective country stakeholders

Your Background

Qualifications/Experience Should Include:

  • Audit
  • Risk management
  • Presentation
  • Stakeholder management

Interested candidates can send their resume to or apply online.

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