Project Manager (Production Support)
- Contract period of 12 months with an option to extend for 12 months
- Competitive package and benefits
- Good project exposure
Our Client
A familiar brand in public sector industry.
The Opportunity
- Oversee the production support team
- Ensure alignment and the production governance processes set up to coordinate and support the production incident management for application, work with support and development with timely resolution of incident and proper root cause analysis and preventive measures identified and documented
- Provide monthly progress/status reporting
- Prepare the monthly report of incidents reported and system usage to update management team
- Perform routine checks and common incidents and also remind users to close cases
- Track production support requests ensuring that each incident satisfies SLA requirements
- Route to respective Feature team if issue cannot be resolved within Production Support team
- Contribute to knowledge base for common issues
- Manage production mailboxes and distribution listing
- Verify invoices to ensure proper approvals were secured and services rendered before payment
- Set up, implement and review production support process, e.g. approval matrix, data request/data patch process, archival, alerts, system s/w and security patching
- Review and update the access control matrix for in-house tech team and future vendor teams to access
- Keep track of downtime, seek approval, broadcast and support prod support activities 24/7
- Provide guidance to interns to develop apps for restructuring of repository, apps to sign in/out and new project ideas with interns etc
Your Background
- Tertiary Education (Degree or Diploma) in relevant field is preferred
- Hands-on experience as a Project Manager in at least 2 full project development life cycles
- Working experience in handling production incidents is preferred
- Understanding of Agile software development practices is preferred
- Good presentation and listening skills
- Working experience in government environment will be an added advantage
- Proactive self-starter
- Result and customer oriented and able to multi-task effectively
- Capable to maintain good rapport with business users
- Strong in setting up governance processes
- Good written, verbal communication, presentation and negotiation skills
- Meticulous with eye for details
- Team player
- Able to work within tight timelines - good time management skills
Interested candidate please submit your resume to George.guo@peoplebank.asia
